Refund policy

The brand name of OMEROZTAT stands for the coat of America and the green color of OMEROZTAT represents the principles of sustainability that lay behind all our business activities. OMEROZTAT itself implements the concept of slow fashion, the key principles of which are ethical fashion and sustainable shopping: the priority of quality over quantity, classic styles instead of fast-moving seasonal trends, and the cultivation of a culture of clothing care.

Being a small retailer boutique we offer very limited collections of clothes manufactured in Europe and made of the high-quality Italian fabrics mostly of designers origin. In our boutique we do offer you a garment one of a kind. No wonder we highly treasure each and every item in our boutique and insist on consulting our customers precisely so that any chances of returns or spontaneous purchases can be avoided.

OMEROZTAT is very grateful to all customers those who help us make this world more beautiful and green We want you to love your items as much as we do. If for any reason you are not satisfied please contact us and we will be happy to assist you.

Within 7 days after receiving your order, email our customer service [email protected] to explain the reason for the return/exchange. We will process refunds or exchanges according to the guidelines below.

Please feel free to contact us directly in advance regarding sizes or styling as we are more than happy to assist you with any questions.  

DISCOUNTED/ SALE ITEMS ARE FINAL SALE. Please e-mail us at [email protected] to request the return. Please note, returns may take 2-3 business days to process from date of arrival. When returning, please securely pack and seal returned items in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves.

OMEROZTAT does not provide prepaid shipping labels for returns. *Original condition: Items that have NOT been worn, altered or washed with all original tags attached.